Customer Service

Shipping costs

For shipping we use the services of the leading shiping companies in Europe like UPS and National postal services. 
The books are shipped with insurance at very competitive rates.

Destination Costs

Netherlands €2,-to - €6,-
Europe €6,-to - €15,-
World €6,-to - €17,-

The shipping costs depend on weight, total amount and destination of the order. 
In the shopping cart, you can see the exact shipping costs.Delivery time

All orders are shipped within 3 days after receiving payment.

Below is a list of average transit times. Usually the specified transit times are correct but for some orders outside Europe delays may occur at customs clearance.

Shipping time (in working days)

  • Netherlands 2-4
  • Belgium 2-4
  • France 1-3
  • United Kingdom 2-4
  • Germany 2-3
  • Australia 6-8
  • Japan 6-9
  • Canada 5-6
  • Hongkong 5-7
  • Israel, Japan, Singapore 4-5
  • United States 4-8

Once the order is shipped, you will receive an e-mail. So you know when you can expect the package. With most high value orders you will also receive a track & trace code.


The payment is processed in a secure environment by payment service provider. No payment information is stored on our servers. 

We support the following payment methods: 


iDEAL is the payment method that makes it possible for consumers to make direct online payments in the Netherlands via the online payment systems of the largest Dutch banks. iDEAL payments have won major ground in the online payment sector in recent years. There are now over 13,000 webshops in the Netherlands which offer iDEAL as a method of payment. In 2010, 54% of the consumers purchasing products and services online preferred paying via iDEAL. The primary reason consumers cited for choosing iDEAL was that it is fast, easy and safe.

PayPal is an online payment service which is rapidly gaining in popularity, and is used by millions of people all over the world for online payments between private individuals and to companies. . In 2010, PayPal had a total transaction volume of 92 billion dollars, and with 2.4 million accountholders.

Payments by bank transfer mean ease of payment all over the world. 


As one of the largest card schemes in the world, Mastercard and Visa dominates the co-branded credit card market in Europe and the US. It’s also a market leader in many countries including Austria, Brazil, Canada, Colombia, Benelux, Germany, Hungary, and Venezuela.



sofortbanking is an easy-to-use, direct payment procedure with the same high security standard as that used in online banking. Regular tests are performed to determine the protection provided for personal details. sofortbanking is the only European payment method which is not tied to one specific bank, and which directs the consumer to his or her own bank for payment. Consumers do not need to register, there is no suspense account to make deposits to, nor are they required to have a credit card to use this service. Available in The Nederlands, Belgium, Germany, Austria, Switzerland anf the United Kingdom.

Book availability

We strive to keep this website as up to date as possible. As a general rule, books listed as IN STOCK, will 99% of the time be just that! However since we also list our books on various online bookseller websites, there will be a few limited instances where a book sells out before we update this site.

Prices / VAT

We do not charge VAT. Therefore there will be no VAT/TAX on the invoice.


We protect our shipments with the greatest care and best materials to make sure you receive your books in perfect condition.
You can see here how we will ship / package your books.

Returns & Refunds

If you do not like a book. You can return it within 30 days of receipt in original, undamaged packaging.

  1. 1. Before you return a book send us an email at [email protected] with your return request.
  2. 2. State the order number / title in your email, so we can process your application.
  3. 3. will make a refund of the purchase price minus the shipping costs within 7 days after receipt of your returned item.
  4. If you return a book due to defects that were not described in the description of the book on the website, the shipping costs will be refunded as well.