Customer Service

Shipping costs

For shipping we use the services of the leading shiping companies in Europe like UPS and National postal services. 
The books are shipped with insurance at very competitive rates.

Destination Costs

Netherlands: from €5,-
France: from €5,-
Rest of Europe: from €13,-
Rest of the world: from €29,-

Shipping costs depend on the weight, total value and destination of your order. The exact shipping cost is always shown in the shopping cart before you pay.

Delivery time

All orders are shipped within 3 days after receiving payment.

Below is a list of average transit times. Usually the specified transit times are correct but for some orders outside Europe delays may occur at customs clearance.

Destination
Shipping time (in working days)

• Netherlands 2-4
• Belgium 2-4
• France 1-3
• United Kingdom 2-4
• Germany 2-3
• Australia 6-8
• Japan 6-9
• Canada 5-6
• Hongkong 5-7
• Israel, Japan, Singapore 4-5
• United States 4-8

Once the order is shipped, you will receive an e-mail. So you know when you can expect the package. With most high value orders you will also receive a track & trace code.

Payment

The payment is processed in a secure environment by Mollie.com payment service provider. No payment information is stored on our servers. 

We support the following payment methods: 

Wero is the new European payment wallet that is replacing iDEAL. Backed by Europe’s leading banks, Wero lets you pay directly and securely from your own bank account – fast, easy and free of charge. If you are used to iDEAL, you will recognise the familiar, trusted bank-login experience. Wero is rolling out across Europe, starting in the Netherlands, Belgium, Germany and France.

PayPal is an online payment service which is rapidly gaining in popularity, and is used by millions of people all over the world for online payments between private individuals and to companies. . In 2010, PayPal had a total transaction volume of 92 billion dollars, and with 2.4 million accountholders.

Payments by bank transfer mean ease of payment all over the world. 

As one of the largest card schemes in the world, Mastercard and Visa dominates the co-branded credit card market in Europe and the US. It’s also a market leader in many countries including Austria, Brazil, Canada, Colombia, Benelux, Germany, Hungary, and Venezuela.

sofortbanking is an easy-to-use, direct payment procedure with the same high security standard as that used in online banking. Regular tests are performed to determine the protection provided for personal details. sofortbanking is the only European payment method which is not tied to one specific bank, and which directs the consumer to his or her own bank for payment. Consumers do not need to register, there is no suspense account to make deposits to, nor are they required to have a credit card to use this service. Available in The Nederlands, Belgium, Germany, Austria, Switzerland anf the United Kingdom.